"Please note that by completing a purchase at TitanMotive, you agree to be bound by the Warranty, Return, and Refund policies stated on this page. We've tried to keep them simple and fair."
At TitanMotive, we stand behind the quality of our products. Please shop with confidence, knowing exactly how we handle warranties, returns, and refunds.
Warranty Policy
- Product-Specific Coverage: Because we carry a variety of products, warranty periods vary. Please check the Product Description page of each item for its specific warranty duration.
- What’s Covered: Manufacturing defects and hardware failures under normal use.
- What’s Not Covered: Physical damage, liquid damage, unauthorized repairs, or normal wear and tear.
- Condition for Claims: To claim a warranty, you must preserve the original product packaging box and invoice. * Physical Condition: Warranty is only applicable if the item is in good physical condition.
- Complete Packaging: We cannot entertain complaints regarding missing box contents (cables, manuals, or accessories) once the package has been accepted and the unboxing is complete.
- Claiming Warranty: To start a claim, contact us with your Order ID and a photo/video of the issue.
Return Policy
We accept returns and exchanges within 3 days of delivery under the following conditions:
- The Unboxing Rule (Critical): If you find the product to be different, defective, or physically broken upon opening the packaging, we cannot accept a return or exchange without a full, unedited unboxing video. * The video must start before the package is opened and clearly show the shipping label and the condition of the seal.
- Quality & Subjective Returns: Please note that product quality is determined by the manufacturer. We do not accept returns based on "change of mind" or personal dissatisfaction with a product's build or performance once the seal is broken. We encourage you to check reviews online or ask us questions before purchasing.
- Original Condition: All tags, manuals, and original accessories must be included.
- Original Invoice Required: The original physical invoice must be included with every return request.
- Delivery Charges: Customers are responsible for the delivery charge for returning an item.
Refund Policy
- Eligibility: Refunds are only processed for valid returns (items meeting the "Untouched/Sealed" criteria) or if we are unable to fulfill your order.
- Processing Time: Once we receive your returned item at our hub, please allow up to 72 hours for our team to inspect the product and verify the packaging/seal condition. Your refund will be processed via your original payment method (bKash or Bank) within 3-12 working days.
- Non-Refundable: Please note that original shipping fees are non-refundable.